I flew on Virgin from LHR to Miami yesterday. Over the past few years I’ve always had a soft spot for them, in as far as you can have a soft spot for an airline. I’m glad to report that nothing has changed. Virgin still ticks all the boxes. The staff are friendly, polite and helpful – 3 qualities that are getting harder to come by these days.
The food on board was fine, and the water, juice and soft drinks plentiful – unlike on certain American airlines where you’ll get the evil eye for asking for more water. I didn’t’ get the upgrade that I was hoping for. Apparently the Premium and Business Class seats that were available were given to staff travelling off duty. The smiley ground staff at the gate let us know – apologising but justifying – with a ‘we work really hard for those perks you see!’
Sure, I was disappointed, but on second thoughts if those upgrades are one of the reasons for the staff’s general happiness, then I’m happy to spend 10 hours in slightly cramped conditions. Because, at the end of the day, being treated like a person, with a smile, makes the whole flying experience so much better. And the choc ices, help too.